BEGIN:VCALENDAR VERSION:2.0 PRODID:Linklings LLC BEGIN:VTIMEZONE TZID:America/Chicago X-LIC-LOCATION:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTAMP:20260202T201223Z LOCATION:Hall 6 DTSTART;TZID=America/Chicago:20251117T163600 DTEND;TZID=America/Chicago:20251117T163700 UID:submissions.supercomputing.org_SC25_sess553_job233@linklings.com SUMMARY:High Performance Networking Technical Support Engineer (EMEA) DESCRIPTION:Cornelis Networks is hiring talented High Performance Networki ng Technical Support Engineers with skills in the key areas required to su pport world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence in terconnect solutions. \n\nAs a member of the Technical Support organizatio n, you will work collaboratively with cross-functional teams to identify p artner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relati onships, effectively communicate with highly technical customers, apply cr itical thinking and problem-solving skills, and take initiative to drive c ustomer satisfaction. \n\nThe ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issu es while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the com pany. \n\nKey Responsibilities:\n- Providing professional high quality cus tomer support for Cornelis Networks products.\n- Taking technical ownershi p of user reported issues, driving diagnosis and resolution in a professio nal and timely manner. \n- Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, base d on documented procedures, periodically supporting off-hours “on-call” su pport activities.\n- Partnering cross-functionally across all levels of th e corporation, working with other technical staff to identify and resolve issues.\n- Supporting OEMs and/or system integrators with new cluster inst allation and acceptance, providing remote or on-site support as needed.\n- Proactively ensuring customer readiness for updates; understanding change s and their impacts on customers; providing input for materials and docume ntation supporting these upgrades or early use of new capabilities.\n- Act ively participating and advocating for customers during the planning and s ustaining periods of our product lifecycle.\n\nMinimum Qualifications:\n5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.\n5 + Years’ experience system tr oubleshooting, network configuration and troubleshooting.\nStrong analytic al skills\nRelated high performance networking experience (administration, support, etc.).\nExperience with the installation, configuration, and adm inistration of enterprise Linux servers in clustered environments.\nStrong interpersonal, verbal and written communication skills.\nA demonstrated a bility to work across geographies, time zones, companies, and organization s.\nB.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.\n\nPreferred Qualifications:\n Experience developing or troubleshooting Linux device drivers.\nKnowledge of parallel programming, especially MPI and/or SHMEM, along with experienc e in troubleshooting in HPC/AI cluster environments.\nTwo years of experie nce with more than one Operating System.\nInfiniBand experience.\nCluster storage experience.\nAbility to analyze, breakdown, understand complex pro blems and communicate solutions effectively is required.\nAbility to manag e customer expectations and balance customer requests with Cornelis Networ ks' business needs.\nExperience in providing user support in a network or HPC environment.\n\nLocation: This is a remote position for employees resi ding within Germany, the United Kingdom, or Belgium. The ability to travel to Cornelis' headquarters for periodic meetings and training—as well as t o partner and customer locations—is required. Travel is typically up to 25 %, with peaks of up to 50% during product launches or key customer install ation and acceptance periods.\n\nAt Cornelis Networks your base salary is only one component of your comprehensive total rewards package. Your base pay will be determined by factors such as your skills, qualifications, exp erience, and location relative to the hiring range for the position. Depen ding on your role, you may also be eligible for performance-based incentiv es, including an annual bonus or sales incentives. \n\nCornelis Networks d oes not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Cornelis Networks is an equal opportun ity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientatio n, gender identity or expression, pregnancy, age, national origin, disabil ity status, genetic information, protected veteran status, or any other ch aracteristic protected by law. We encourage applications from all qualifie d candidates and will accommodate applicants’ needs under the respective l aws throughout all stages of the recruitment and selection process.\n\nReg istration Category: Technical Program Reg Pass, Workshop Reg Pass, Tutoria l Reg Pass, Exhibits Reg Pass\n\nCountry: Germany\n\nCompany: Cornelis Net works\n\nIn-Person / Remote: Remote\n\nPart Time / Full Time: Full Time\n\ nPosition Type: Permanent\n\n END:VEVENT END:VCALENDAR